Support

We’ve got your back.

Answers to the questions we hear most. Still stuck? Reach a human below.

How does the free trial work?

Every new account starts with a 14-day free trial with every feature unlocked — no credit card required. Add a plan any time before or after it ends to keep going.

Who counts as a paid seat?

Only owners and team members are paid seats. People you invite as clients to view a job are always free and never count toward your bill.

What makes a SnapLog photo 'provable'?

At capture, SnapLog records a SHA-256 hash of the original image plus a trusted timestamp and GPS location. Anyone can later recompute the hash to confirm the photo is the unaltered original.

Can I use it on my phone in the field?

Yes — SnapLog runs in your phone's browser and can be added to your home screen. Camera, GPS, and voice notes all work on the jobsite.

Do photos work without signal?

You can capture, and photos upload when you're back in coverage. GPS and time are recorded at the moment of capture regardless.

How do I manage billing?

Open Billing & plan from your account menu. You can subscribe, change your plan, update your card, or cancel — all through our secure Stripe portal.

Still need help?

Email our team and we’ll get back to you fast.

support@snaplog.pro
Or start your free trial and try it on your next job.